Account Specialist, Starlink Enterprise Account Management
ACCOUNT SPECIALIST, STARLINK ENTERPRISE ACCOUNT MANAGEMENT
Starlink is delivering high-speed, low-latency internet to the world’s most remote regions, and the Enterprise team is at the forefront of this mission. From onboarding and activation to long-term growth, our account teams manage the full customer lifecycle. As we scale, we are looking for an Account Specialist to help standardize workflows, drive operational efficiency, and unlock capacity across the team.
This is an entry-level individual contributor role focused on internal execution. You’ll partner closely with the Account Management and cross-functional teams to improve how we work—removing friction, reducing manual tasks, and creating scalable solutions.
Appluication on-going until position is filled
Requirements
Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination
PREFERRED SKILLS AND EXPERIENCE:
Highly organized and motivated to simplify complexity
Clear communicator, comfortable working across multiple stakeholders and teams
Curious and proactive—eager to understand how things work and improve them
Experience with tools like Excel, Smartsheet, Confluence, or Salesforce is a plus
Demonstrated ability to manage tasks independently with strong attention to detail
Experience with account management, project coordination, or customer lifecycle support
Experience with global operations, tax or billing challenges, and understanding how money moves through a business
Responsibilities
Support Account Leads and Account Managers by executing and improving internal processes related to onboarding, order management, and customer operations for new and existing customers and resellers.
Identify inefficiencies and propose improvements that reduce manual effort or increase consistency across accounts.
Maintain internal documentation, trackers, and tooling that help the team deliver a reliable customer experience at scale.
Coordinate operational milestones, such as order readiness checks, fulfillment tracking, and activation follow-ups.
Work cross-functionally with sales, operations, finance, and support to ensure smooth handoffs and issue resolution.
Track and escalate blockers or execution risks, ensuring customer timelines and internal timelines are met.
Assist in the rollout of new tools, process updates, or system enhancements by gathering feedback and supporting implementation.
Contribute to a culture of continuous improvement by proactively spotting gaps and offering solutions.
The application process will continue on the employer's website.
Location
Redmond, Washington