AI Adoption Manager
OpenAI is hiring an AI Adoption Manager in Tokyo to support the successful deployment and ongoing value realization of OpenAI products for major enterprise and strategic customers. In this cross-functional role, you'll guide leading Japanese organizations through AI adoption using OpenAI’s most advanced tools, including ChatGPT Enterprise. You’ll be responsible for shaping customer strategy, aligning use cases, driving adoption, and ensuring long-term success across large, complex enterprise accounts. Ideal candidates will bring deep experience in customer success, strong Japanese and English communication skills, and a passion for AI’s transformative potential. Working closely with Sales, Product, Partnerships, Engineering, and other internal teams, you'll lead implementation and expansion efforts, champion customer feedback, and build lasting relationships with executives and stakeholders. This is a unique opportunity to play a leading role in the next wave of AI adoption in Japan, partnering with innovative companies to deliver real business outcomes through responsible AI.
Requirements
8+ years in Customer Success, Enterprise Account Management, or similar.
Fluent in both Japanese and English (business-level or above).
5+ years managing large, global enterprise relationships.
Experience working with global 1000 companies and multiple stakeholders.
Strong relationship-building across matrixed organizations.
Excellent communication, presentation, and executive engagement skills.
Technical familiarity with AI, APIs, or cloud-based products is a plus.
Ability to analyze feedback and collaborate with Product and Engineering.
High adaptability, prioritization skills, and ability to handle ambiguity.
Commitment to responsible, ethical AI adoption.
Benefits
Competitive salary with equity options
Hybrid work environment with relocation support
Work with global AI leaders and experts
Opportunity to shape AI strategy for top Japanese enterprises
Medical, dental, and wellness benefits
Mission-driven, inclusive team culture
Ongoing professional growth and development
Be part of building the future of AI in Japan and globally
Responsibilities
Manage enterprise relationships and own customer success strategy post-sale.
Develop AI adoption plans with clear goals, KPIs, and implementation timelines.
Lead customer enablement sessions and identify scalable use cases.
Collaborate with Product to drive customer feedback into roadmap decisions.
Work with Partnerships and system integrators to support integration efforts.
Travel up to 15% to strengthen customer relationships and deliver value.
Anticipate churn risks and execute retention and expansion strategies.
Promote customer advocacy through testimonials and case studies.
Share insights and frameworks across the broader CS team.
Represent AI best practices and industry trends to customer organizations.
The application process will continue on the employer's website.
Location
Tokyo, Japan (Hybrid 3 days per week in-office; relocation assistance provided)