AI Support Engineer (Post-AGI)
OpenAI is hiring an AI Technical Support Specialist in Dublin to join its pioneering User Operations team which is the first post-AGI support team. This role is ideal for experienced professionals passionate about troubleshooting, customer experience, and operational excellence in the rapidly evolving AI space. You'll serve as a trusted partner to customers, owning complex technical issues, escalating when needed, and shaping scalable support practices. Your work will directly impact the success of some of the most advanced AI implementations in the world. If you thrive in high-speed environments and enjoy solving undefined, high-impact problems, this is your opportunity to help shape the future in the area of AI customer support.
Application accepted until position is filled
Requirements
5+ years of experience in technical support, support engineering, or user operations, preferably in tech startups or fast-paced environments.
Advanced critical thinking and communication skills for resolving complex technical issues.
Deep familiarity with SaaS products and troubleshooting methodologies.
Experience working cross-functionally with engineering, product, and customer-facing teams.
Ability to drive process improvements and scale support systems.
Adaptability to ambiguity, with a growth mindset and proactive learning approach.
Excellent time management, task prioritization, and multitasking skills.
Comfortable participating in on-call rotations and supporting during weekends/holidays.
Benefits
Competitive compensation and equity.
Relocation support.
Flexible hybrid work model.
Career growth in a cutting-edge AI environment.
Inclusive, mission-driven workplace culture.
Work with the latest technologies powering the AI revolution.
Meaningful impact on high-scale customer deployments of AI.
Responsibilities
Deliver high-quality, hands-on technical support to global customers via tickets and Slack.
Serve as the last line of defense before Engineering for complex platform issues.
Deeply understand and become an expert on OpenAI products.
Identify patterns in support issues and partner with Go-To-Market and Product teams to resolve root causes.
Drive internal operational improvements using AI tools and innovative practices.
Foster a supportive and high-performing culture within the User Operations team.
Provide on-call and weekend/holiday support as needed.
The application process will continue on the employer's website.
Location
Dublin, Ireland (Hybrid 3 days in-office per week) Relocation assistance available