APAC Customer Success Lead
OpenAI is looking for a seasoned AI Deployment & Adoption Lead to head its customer success efforts across the APAC region. Based in Singapore, this player-coach role combines team leadership with direct customer engagement. You'll manage a high-performing group of AI Adoption Managers and Deployment Managers, guiding enterprise customers through the successful implementation and long-term adoption of OpenAI’s products such as ChatGPT Enterprise and API. You’ll set the strategy, lead operational excellence, develop scalable adoption programs, and act as a trusted partner to key executive stakeholders. The ideal candidate brings over 10 years of post-sales leadership experience in SaaS or AI, excels at executive communication, and thrives in high-growth environments. This is an opportunity to lead the AI transformation across APAC and shape how enterprises deploy and realize value from generative AI solutions.
Requirements
10+ years in Customer Success or post-sales leadership roles.
Experience managing teams in high-growth, enterprise SaaS environments.
Proven success leading regional teams and scaling operations.
Skilled in building executive relationships in complex organizations.
Strong communicator across technical and business domains.
Experience with AI/Generative AI preferred.
Deep understanding of the APAC enterprise landscape.
Highly adaptable, organized, and solutions-oriented.
Strong leadership presence and a collaborative mindset.
Operates with humility, ownership, and a commitment to OpenAI’s mission.
Benefits
Competitive compensation and equity package
Hybrid work model with regional travel
Collaborate with global leaders in AI innovation
Impactful leadership role in shaping AI adoption across APAC
Work in a mission-driven, inclusive culture
Career growth opportunities in a high-impact environment
Relocation support (if applicable)
Health, wellness, and family benefits
Responsibilities
Lead and grow a high-performing regional Customer Success team across APAC.
Define and execute the APAC strategy in alignment with global goals.
Develop and scale operational processes, playbooks, and team rituals.
Build and maintain strategic relationships with executive-level customers.
Partner cross-functionally with Sales, Solutions, Product, and Engineering.
Represent APAC customer feedback in product and GTM strategy discussions.
Act as escalation point for major accounts and drive issue resolution.
Deliver measurable business outcomes and ensure customer satisfaction.
Facilitate knowledge-sharing and best practices across the region.
Travel regionally (~15%) to support customers and team development.
The application process will continue on the employer's website.
Location
Singapore, (Hybrid 3 days per week in-office; relocation assistance available)