Assistant Night Manager at Accor Hotels

Demonstrated experience with PMS: Opera cloud.
Outstanding customer service, communication, and time management skills.
A friendly demeanor and polished appearance.
Capability to work independently.
A readiness to take initiative and strong problem-solving abilities.
You should have a proactive and resourceful mindset with a high level of accuracy and attention to detail.

In this position, you will report to the Night Manager and play a crucial role in the front office team, acting as the hotel’s representative when senior management is not present, while collaborating with the Front Office team to meet guest expectations, support colleagues, and maintain profitability.

Your effectiveness in this role will largely depend on your ability to manage a seamless night shift operation, alongside your excellent organizational and communication skills, and your attention to detail to ensure the hotel’s reporting is precise.

Key responsibilities include:

At Novotel, we are passionate about sharing the joy of travel and hospitality with our guests, and that's where you come in.

You will be responsible for overseeing the efficient functioning of the hotel.
You will warmly greet guests, assist with their luggage, and ensure a smooth arrival and departure process.
You will ensure professionalism and accuracy in providing information and billing during check-in and check-out.
You will assist in maintaining overall accountability for the auditing and administrative role of the Night Audit team.
You will proactively resolve complaints, aiming for mutually beneficial outcomes.
You will respond promptly to all inquiries.
You will regularly update details of returning guests and Loyalty members.
You will work closely with our security team to effectively manage guest safety and be prepared for any fire or emergency situations.