Back End Ops Lead
Samsung is an amazing place to work full of endless opportunities, great people and an outstanding environment. As well as this, Samsung provides the opportunity to be a part of innovation that makes a real difference in the lives of millions of people worldwide and we are looking for great people to join our journey. Throughout our history we’ve taken on big challenges and we strive to be the very best at what we do. This spirit is the driving force that has made us a global leader and sustains our ambition to develop cutting-edge technologies that push the boundaries of what’s possible. Come and join us as we take on the next big challenges of the future.
The EO Marketing Team’s mission is to deliver a personalised, significant, premium experience to Samsung consumers across a multi-touchpoint ecosystem (website, e-store, social, email, device, app, chat, media) to drive sustainable business growth. A key element of being able to do this is through our D2C e-stores where consumers can purchase Samsung products directly. The team seeks to build high value digital propositions, which we deliver to consumers at the right time in their path to purchase.
Requirements
Experience with, or deep understanding of the D2C e-store within consumer electronics industry.
Ability to lead a team (circa 40) and inspire third party resources to deliver against stretching deadlines
Manage diverse teams with different specialist skills to execute changes on S.com & estore. Example skills include estore merchandising, web publishing, web coding, web component management, QA and so forth.
Flexibility to deal with an evolving team over many nationalities, languages and time zones
The ability to package and present ideas & performance updates with clarity
Strong Senior Partner management experience, gained in complex, matrix and European environment (2+ years). Ability to build and maintain a network of partners, develop relationships to deliver change across e-store and wider digital operations
Experience handling and developing teams
The ability to design, build, handle, evolve, track and report a European wide operational service
Excellent written and verbal communication (clear, accurate, complete, impactful)
Demonstrated business results from delivering on-time and handling to large marketing budgets
Ability to work within a fast paced, high pressure environment
Desired
Big brand experience
Global or European experience
Technical expertise/ Qualifications
Detailed understanding of Hybris platform & wider ecommerce systems
What does success look like?
Personal attributes:
Overarching attitude/role but hands-on if needed
Excellent communication skills and partner management
Ability to work in a fast paced environment
Leader and motivator
Critical thinking and pragmatic/focused approach to delivery
6-12 month goals:
Expansion of Back End Ops to support EU7 subs
Increased engagement from subsidiaries
Recognition as key contact for e-store enhancements implementation and understanding
Benefits
Hybrid working – 3 days in the office and 2 days at home per week
Bonus scheme linked to individual, team and company performance
Car allowance
Pension contribution
Three volunteering days each year
Holiday - 25 days plus bank holidays and an additional day off for your birthday
Access to discounts on a wide range of Samsung products
Access to a discount shopping portal
Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency
Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need
The application process will continue on the employer's website.
Location
Samsung House 2000 Hillswood Drive, Chertsey, United Kingdom