Call Center Agent – Telecommute
We are committed to work-life balance by promoting this remote telework option. These job requirements allow the employee to work their entire schedule somewhere other than a Lockheed Martin designated office or job site.
What We're Doing
At Lockheed Martin Rotary and Mission Systems, we support the systems that keep missions running and people safe. Our Integrated Support Center (ISC) serves as a centralized help desk, providing 24/7 customer support and dispatch services for internal and external stakeholders. Whether it’s logging critical incidents, routing calls, or supporting technical teams, our focus is simple: keep operations flowing with exceptional service and responsiveness.
The Work
In this Call Center Support and Dispatch role, you’ll serve as a vital connection between users and the technical teams that resolve their issues. Acting as the first point of contact, you’ll receive incoming calls, document and log incidents, and quickly dispatch requests to the appropriate support teams.
This is a customer service-driven position in a high-volume call center environment, where professionalism, accuracy, and empathy are key.
Requirements
Basic Qualifications:
- Experience with Service Central or ticket tracking system.
- Experience and knowledge required to provide first level call resolution on multiple computer platforms such as Microsoft Windows and UNIX applications.
- 1+ years Call Center/Helpdesk experience.
- Must be knowledgeable of and possess demonstrated experience with standard PC office applications (Microsoft Office Products – Word and Excel) and database operations.
- Well-developed/proficient ability to receive incoming calls and translate issues (via typing in real-time) onto the electronic help desk ticket screen.
- Shift work (ability to work all shifts within the 6:30 am – 6:00 pm timeframe).
Desired Skills:
- Technical school or College preferred.
- Motivated individual with Computer Systems /Technical skills.
- Quick learner capable of following technical direction and in implementing processes and procedures.
- Excellent Telecommunication/Customer Service skills
Attention to detail and accuracy with speed is required.
- Well-developed/proficient written and verbal communications skills with the ability to work in and with a varied group of people to include technical and non-technical customers, members of the engineering/management staff as well as teams assigned to related work centers.
Clearance Level:None
Other Important Information You Should Know
Expression of Interest:By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely:Full-time Remote Telework: The employee selected for this position will work remotely full time at a location other than a Lockheed Martin designated office/job site. Employees may travel to a Lockheed Martin office for periodic meetings.
Benefits
We understand that life doesn't stop at the end of a shift. That’s why this role offers 100% remote telework, allowing you to work from home—all while supporting meaningful missions.
We also offer an industry-leading benefits package, including:
Comprehensive health and wellness coverage.
Generous paid time off and holidays.
Career development, tuition assistance, and certification programs.
Employee recognition programs.
Legal, financial, and family support services.
Your work matters—and so do you. Join a company that values your contribution and empowers your growth.
Lockheed Martin – We never forget who we’re working for.
The application process will continue on the employer's website.