Customer Service Advisor - Weekends only
Weekend Opportunity: Join Capita Ireland as a Customer Service Advisor – Work from Home!
Capita Ireland is hiring Customer Service Advisors to join our remote team and make a real impact—all from the comfort of your home.
Weekend-only position
24 hours across Saturday & Sunday
Working hours: 8:00 AM – 8:00 PM
🚀 Why Join Us?
Be part of a supportive and friendly team.
Enjoy the freedom of remote work.
Make a difference by helping customers with care and professionalism.
Requirements
You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You’ll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.
Handle a number of customer queries via telephone.
Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process
Previous experience working in similar environment
Being highly methodical with a thorough attention to detail
Strong communication skills and the ability to build rapport with all callers
Having excellent organisational skills
Having the ability to work to stringent customer service SLA’s and KPI’s
Demonstrating confidence and the ability to communicate clearly and effectively
Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
Bringing a proactive attitude with the ability and ambition to develop role in the future
Benefits
You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You’ll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.
€13.50 per hour for Saturday working & €16.88 per hour for Sunday working
22 days annual leave - pro rata to part time hours
access to Wrkit – giving you access to lifestyle savings, & discounts
cost of eyecare vouchers for eye examinations and money towards glasses if required
access to Capita pension scheme
access to Employee Assistance Programme
life Assurance Benefit
cycle2work scheme….and plenty more
The application process will continue on the employer's website.
Location
United Kingdom