Customer Service Manager - Bilston at Morrisons

Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.

What do we need from you?

Experience of managing a team in a fast paced environment

You will need to be a great communicator who can share knowledge, experience and best practices

You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible

You must be adaptable to change, whilst being able to challenge effectively

As a Manager, you will actively listen to and respond effectively to customers and colleagues

We are an equal opportunities employer and welcome applications from all sections of the community.

From a Bradford market stall to the UK’s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service.

Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities.

We’re recruiting for a high performing Customer Service Manager to help our business to continue to grow and succeed.

Customers are always at the heart of everything we do. Which is why we need the best, always leading by example and showcasing exceptional customer service.

Reporting into the Store Manager, you will also:

Lead and empower colleagues to always put the customer first and deliver outstanding customer service

Listen and respond to our customers feedback and react accordingly

Ensure market leading availability across the store.

Work with the other Managers in store to lead a supportive and performance driven department

Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations

Deliver training to ensure team have the capability and confidence to deliver their role

Enable colleagues to work with confidence across various departments

Identify and develop talent within the department

Build effective relationships with other operating departments

Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)

Take a leadership role within the store

Ensure resource is planned thoroughly