Customer Support Advisor
Capita is hiring a Customer Advisor to join their Cape Town office in a full-time, office-based role. You will be the first point of contact for customers, handling queries across multiple channels and ensuring prompt and efficient resolution. This role is focused on delivering a high-quality customer experience and meeting key performance indicators (KPIs). As a Customer Advisor, you'll be responsible for accurate data entry, complaint handling, and maintaining compliance with data protection laws. More experienced candidates may also mentor team members and support escalated issues, contributing to the overall success and efficiency of the customer service team.
Requirements
1. Strong communication skills, both verbal and written.
2. Ability to manage customer interactions across multiple channels.
3. Commitment to delivering exceptional customer service.
4. Data entry accuracy and attention to detail.
5. Understanding of data protection legislation.
6. Problem-solving and conflict resolution skills.
7. Ability to work effectively in a fast-paced environment.
8. Experience with customer service systems and tools is an advantage.
9. For senior-level applicants: mentoring and coaching experience.
10. Strong organisational and time management abilities.
Benefits
1. Full-time, permanent role with job stability.
2. Opportunity to grow within a large, global company.
3. Career progression into mentoring or leadership roles.
4. Supportive team environment.
5. Access to ongoing training and development programs.
6. Opportunity to work in a customer-focused, performance-driven culture.
7. Office-based role offering structured support and collaboration.
8. Exposure to a wide range of customer service tools and practices.
9. Learn and apply professional communication and problem-solving skills.
10. Contribute to a company known for customer service excellence.
Responsibilities
1. Respond to customer inquiries across multiple communication channels.
2. Resolve customer issues efficiently and in line with company policies.
3. Accurately capture and input data into relevant systems.
4. Deliver a customer-focused, first-time-right service.
5. Escalate complex issues when needed and ensure timely resolution.
6. Ensure all actions comply with data protection and company regulations.
7. Support team leaders by mentoring junior team members (if experienced).
8. Contribute to improving customer satisfaction and business efficiency.
9. Maintain up-to-date knowledge of services and procedures.
10. Participate in team meetings and ongoing training as required.
The application process will continue on the employer's website.
Location
Cape Town