Enterprise Support Manager-Gdańsk
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
***Application ongoing – open until filled***
Requirements
Customer Focus
Business Insight
Change Management & Adaptability
Collaborative Spirit
Effective Remote Leadership
Qualifications & Experience:
Fluent English proficiency.
Bachelor’s degree in Computer Science, Information Technology, or
related field preferred; accompanied by 7+ years in operational
excellence and delivery management.
5 years of experience in people management, with direct
responsibility of at least two annual performance review cycles.
Responsibilities
urture the atlassian culture in the team, fulfilling the Values, Role and Team expectations through:
Attract, Develop, and Retain talent
Deliver results through Teamwork
Role Model and exemplify Atlassian’s core values.
Multi-channel Support Proficiency - Effectively managing Support
Engineers supporting various platforms including email, live chat, community, ensuring a consistent and high-quality support experience.
Oversee Performance Management and Recognition initiatives.
Provide coaching on complex issues and handle escalated customer situations as needed to drive positive outcome.
Manage the day-to-day operational aspects of your team.
Mentor the team on their growth plan, career progression, and succession planning to foster professional development.
Position and support your team to succeed by maintaining focus on the fundamentals (caseload and backlog management, Throughput and Resolution) and removing roadblocks.
Equip your team for success by ensuring readiness in technical and soft skills, training requirements, and industry standards.
Build connections and foster collaborations within other Atlassian teams to bolster team performance and effectiveness, and improve customer experience.
Contribute to and help drive Product, Technology and Process improvements.
The application process will continue on the employer's website.