Head of Department (Back of House) at DHL
We are the company that helps other companies with storing and moving their things. We do this by making plans that fit each customers needs. These plans are based on things we do everywhere in the world like storing goods moving goods from one place to another and other services that work together. We make logistics solutions that're just right for each customer so they can beat their competition. Our logistics solutions are based on what we do in all our warehouses and transportation systems, around the world.
Job Summary
Job Position: Head of Department (Back of House)
• Job Type: Full Time
• Qualification: Bachelors
• Experience
• Location: UK
• Job Field: Procurement / Store-keeping / Supply Chain
Requirements
To get an airside ID you have to do a few things. First you need to apply for the airside ID. Then you have to meet all the requirements for the airside ID. The requirements for the airside ID are very important. You must follow them to get the airside ID. The airside ID is necessary for people who work at the airport. So to obtain the airside ID you must go through the whole process. The process for the airside ID is, in place to make sure everyone is safe. The airside ID is a kind of ID. You need the airside ID to get into areas of the airport.
Be able to provide five years' address history
Be able to provide five years' reference history (employment/education/benefit claim/character)
Pass a pre-employment Drug and Alcohol test
Responsibilities
Provide overall leadership for all Back of House (BOH) operations, including ramp, Turnaround Operations, Dock (baggage handling) and pushback, ensuring safe, efficient, and high-performing service delivery.
Champion a strong health and safety culture, ensuring full regulatory compliance and embedding safe systems of work across all operational areas.
Lead and develop a workforce of 200+ colleagues and operational managers, fostering accountability, engagement, and continuous improvement.
Attending customer meetings, represent DHL at stakeholder meetings, setting strategic direction and driving efficiencies and operational excellence.
Drive performance through effective people management, engagement initiatives, and robust attendance and absence control.
Partner with senior stakeholders to deliver operational change, optimise resources, and support key business objectives.
THIS ROLE WOULD SUIT PEOPLE WHO
Proven senior operations leader delivering high performance in complex, fast-paced environments.
Confident, visible leader able to inspire large, multisite teams and set clear direction.
Change-driven and improvement-focused, with a strong commitment to safety and operational excellence.
I am a leader who likes to include everyone. I have a lot of experience in managing managers. My job is to make sure people are happy and do their work. I want people to feel good, about coming to work every day. I care about the wellbeing of the people I work with. I am a people leader.
Calm, resilient decision maker in high-pressure operational settings.
Proud brand ambassador with a strong focus on safety, teamwork, and customer service.
Aviation experience desirable but not essential.
Full UK manual driving licence essential.
The application process will continue on the employer's website.
Location
UK