Head of Department (Back of House) at DHL

Proven senior operations leader delivering high performance in complex, fast-paced environments.

Confident, visible leader able to inspire large, multisite teams and set clear direction.

Change-driven and improvement-focused, with a strong commitment to safety and operational excellence.

Inclusive people leader experienced in managing managers, driving engagement, performance, and wellbeing.

Calm, resilient decision maker in high-pressure operational settings.

Proud brand ambassador with a strong focus on safety, teamwork, and customer service.

Aviation experience desirable but not essential.

Full UK manual driving licence essential.

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

To obtain a full airside ID, you must:

Be able to provide five years' address history

Be able to provide five years' reference history (employment/education/benefit claim/character)

Pass a pre-employment Drug and Alcohol test

Provide overall leadership for all Back of House (BOH) operations, including ramp, Turnaround Operations, Dock (baggage handling) and pushback, ensuring safe, efficient, and high-performing service delivery.

Champion a strong health and safety culture, ensuring full regulatory compliance and embedding safe systems of work across all operational areas.

Lead and develop a workforce of 200+ colleagues and operational managers, fostering accountability, engagement, and continuous improvement.

Attending customer meetings, represent DHL at stakeholder meetings, setting strategic direction and driving efficiencies and operational excellence.

Drive performance through effective people management, engagement initiatives, and robust attendance and absence control.

Partner with senior stakeholders to deliver operational change, optimize resources, and support key business objectives.