[Hiring] Senior Pensions Technician
Senior Pensions Technician
Home based / 40 hours per week
We are looking for two Senior Pensions Technicians to join the Royal Mail team, the roles can be home-based or hybrid. You will be providing support to the project through a positive training and coaching environment. You will test and sign off calculations and processes ensuring work is completed in line with service level agreements and scheme rules and providing a continually improving level of customer service.
You will have experience of working on a DB scheme over a variety of processes and have good pensions technical knowledge. If you’re the type of person who is confident, experienced & is great with problem solving, then this role is for you.
Requirements
Strong knowledge of DB pensions
An understanding of the pension administration process
Excel – formulas and bulk data
Able to test case work and calculations and sign work off
Successful track record in building relationships with key stakeholders & Clients
Strong analytical and data-analysis skills
Exposure to pensions calculations, with the ability to complete reconciliation tasks
Benefits
23 days’ holiday (rising to 27) with the opportunity to buy extra leave
Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Responsibilities
Working with current Senior Pensions Technicians and Head of Operations to deliver requirements for the transition project within KPIs (time scales, deliverables, quality, sign off) and support on the planning and training process.
Support a team in operational service delivery in accordance with client contracts, legislation, policy conditions, business rules and procedures, and within the legislative / regulatory framework
Understand client requirements and make every effort to ensure key performance indicators and quality standards are met
Maintain up-to-date knowledge of processes, procedures, and products
Understand, build, maintain, and enhance stakeholder and/or client relationships
Support the Pensions Team Manager in preparing for meetings and providing business MI
Empower team and provide support to ensure staff increase their technical competency, improve the efficiency of their delivery and achieve the agreed level of quality output, whilst ensuring individual, team, and departmental objectives are met
Actively represent the team in department and company activities and projects, and engage the team in discussions and plans. Motivate, lead and inspire the team to deliver excellent customer service.
The application process will continue on the employer's website.