[Hiring] Technical Support Manager Belgrade
At DBeaver, our team has a shared vision to integrate data into the routines and decision-making process of every individual. With a dedicated community of over 10 million active users worldwide who constantly inspire us, our open-source approach fuels innovation within.
Today, DBeaver is the leading provider of cross-platform enterprise data and database software, and we’re seeking a Technical Support Manager to manage our small, but growing global team of Technical Support Engineers. This role will be filled by a player-coach, someone who is as comfortable digging deep on technical issues as they are managing and elevating their team.
Location: This role can be based remotely in the United States (although East Coast or Central Time is a plus for managing our global team), or hybrid in our offices in Belgrade, Serbia, or Budapest, Hungary
Requirements
Experience managing a technical support team
Ability to balance individual contributions with team management responsibilities
Extensive experience working with various types of relational databases, such as PostgreSQL, MySQL, Oracle, or other SQL-based databases
Some experience troubleshooting issues or working in cloud-based environments like AWS, GCP, Azure, etc.
Some experience with DevOps tasks, understanding Docker and Kubernetes technologies, working with CLI.
Attention to detail and problem-solving skills
Excellent written communication skills
Bonus Skills:
Recent or past experience programming in or debugging issues with Java
Broad knowledge of IT technologies in the database ecosystem
Additional experience with NoSQL-based database
We Use the Following Tools:
Relational/Non-relational databases
DBeaver
GitHub
Jira
Hubspot Service Desk
Responsibilities
Lead and manage a small team of global technical support engineers, providing guidance, coaching, and mentorship
Advocate for customer needs and collaborate with other teams (e.g., sales, product, engineering) to improve products and services
Troubleshoot and solve a variety of technical issues related to our DBeaver enterprise products
Reproduce customer issues and bugs to improve our product internally
Lead the selection, creation, and maintenance of company support tools, documentation, knowledge articles, and processes
The application process will continue on the employer's website.
Location
Belgrade, Serbia