Lead, Clinical Finance Services
This position is a part of the Non-Academic Staff Association (NASA).
This position offers a comprehensive benefits package.
Location - This role is in-person at North Campus, Edmonton.
Working at the University of Alberta
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Position Summary
Reporting to the Supervisor, Business Finance & Dental Outreach, the Lead, Clinical Finance Services, oversees daily financial transaction processing, reporting, and accounts receivable, and is the key contact for all patient financial and insurance inquiries. In addition to these duties, this position provides leadership and management for the Clinical Finance Services Team, including supervision, recruitment, and performance management.
Requirements
Post-secondary certificate in a related field required (ie, Medical/Dental Office Business Administration, RDA, DH)
3-5 years of Dental office experience required.
Experience with Point of Sale (POS) devices, processing payments, and completing deposits
Experience working with electronic health record software is required
Experience in financial administration required.
Proven computer proficiency (at intermediate level) in a number of computer software packages, including Microsoft Office Suite and Google applications.
Responsibilities
Clinical Finance Responsibilities:
Monitors the notifications of electronic bank payments, enters payments in axiUm, updates patients' accounts, etc.
Processes cheque, debit, and credit card payments and completes daily deposits.
Collects fees and completes insurance and third-party billing forms, including coordination of benefits in the event of multiple insurance carriers.
Processes CDAnet and paper claim submissions.
Enters adjustments for no-cost treatment.
Prepares the daily deposit of the Department and ensures all appropriate backup documentation is obtained for audit purposes.
Contacts patients and insurance companies to ensure prompt payments of aged balances when required.
Answers inquiries from both patients and insurance companies regarding dental treatment.
Provides financial/insurance support to the clinical Finance clerks and patients.
Coordinates and receives documents and enters transaction notes (explanation of benefits, pre-authorizations, correspondence, etc.), and files/scans into patients’ electronic charts in the axiUm database as per protocol.
Ensures proper allocation of payments is entered into axiUm and Viewpoint in conjunction with the appropriate treatment and funding source.
Is responsible for ensuring that accounts receivable are up to date: sending statements, contacting patients for payments, and following up with insurance companies for outstanding balances owed.
Sets up Insurance companies: in axiUm, with EFT documentation, CDAnet submission, and login.
Has the ability to critically analyze all aspects of the patient record and identify any required changes.
Provides backup for Clinical Finance Clerks as required.
Department Financial Responsibilities
Is responsible for unit-level financial initiation processes.
Verifies and processes invoices and corporate credit card payments, as well as reconciliation.
Prepares external billing invoices as needed.
Manages the Shopify site and billing of lost/broken equipment with direction from the Materials Management Supervisor.
Provides back-up coverage to the Supervisor when required.
Completes special projects and performs other administrative duties as required.
Supervision and Leadership
Provides leadership, supervises, and assigns projects to the Clinical Finance Services Team.
Trains, mentors, and evaluates staff to ensure appropriate professional development and performance.
Fosters a collegial culture and role models a service-oriented approach.
Provides full-scope supervision of unionized staff (recruitment, training, performance evaluation and management, management of time approvals, vacation, and overtime / banked time, etc.).
Collaborates and consults with the Supervisor, Business Finance and Dental Outreach, Manager, Clinical Services, and HRP/HRA and/or Central HR units regarding complex HR, employee relations, and labor relations issues to ensure compliance with: Collective Agreement requirements; institutional and best practice standards; legislative requirements; and relevant UAPPOL requirements.
Provides strategic and operational updates and recommendations to the Supervisor, Business Finance and Dental Outreach regarding Human Resources matters in the unit
The application process will continue on the employer's website.
Location
North Campus, Edmonton, Canada