Monitoring Specialist
With the possibility to apply to our ''Work From Home'' program after 6 months as a Monitoring Specialist I!
Join our team
Safety matters to our customers, so it matters to us! By using our technology and services, we are making businesses and homes safer and more convenient for our customers. We are bringing the power of technology to life and we’re always pioneering innovative equipment and services to keep our customers safe. We are passionate about ensuring we put our customers first and keeping thousands of residential and commercial customers safe and secure.
Do YOU share OUR real passion for:
- Advocating for our customers’ needs and creating a personalized experience?
- Genuinely displaying humanity in every customer interaction?
- Keeping your community safe and taking charge in emergencies?
Requirements
You’re the missing piece of the puzzle with your:
Bilingual (French/English)
High School Diploma and/or equivalent
Knowledge of Google Workspace
Excellent communication skills and ability to understand the caller’s needs to respond appropriately with actions and/or words
Maintain composure, patience and professionalism in challenging situations
Ability to adapt your communication style to de-escalate or defuse emotionally charged situations
Demonstrated ability to remain open-minded and willing to change opinions based on new information
Demonstrated personal accountability to your team and company by respecting the needs and expectations set forth by the schedule
Ability to maintain a high level of performance under the pressure of time constraints and a fast-paced, changing environment
Talent to analyze unique situations, utilize problem-solving skills, and provide timely conflict resolution
Good judgment, capacity to take initiative and make quick decisions
Positive and energetic personality
Great-to-have:
Experience in a monitoring station environment
Experience in a call center environment
The application process will continue on the employer's website.
Location
St-Léonard, QC, CA, H1P 2C3 Dieppe, NB, CA Vancouver, BC, CA Ottawa, ON, CA Montréal, QC, CA Moncton, NB, CA Calgary, AB, CA