Senior Recruitment Services Functional Analyst
Capita Public Service is seeking a Service Desk Functional Analyst to help design and implement service operations for a key client transformation programme. In this role, you will work closely with stakeholders and subject matter experts to create an integrated, user-focused Service Desk model. You’ll contribute to service blueprints, process documentation, and operational standards while ensuring alignment with Capita’s service and technology frameworks. This position offers the opportunity to influence service delivery design across people, processes, and technology in a major transformation project. The ideal candidate will bring experience in Service Desk design, shared service environments, and phased service transitions, with strong analytical and communication skills. This is a home-based position offering flexibility, career growth, and the chance to contribute to impactful public sector change.
Application accepted until position is filled
Requirements
1. Proven experience in Service Design and Operating Model development for Service Desks.
2. Background in shared services and multi-party implementation programmes.
3. Understanding of phased service transitions and interim operating models.
4. Strong analytical and problem-solving skills.
5. Experience supporting service transition, testing, and operational rollout.
6. Ability to align service design with out-of-the-box ERP or ITSM tools.
7. Excellent communication and stakeholder management skills.
8. (Desirable) Experience with GDS methodology, Oracle Fusion ERP, or WCAG 2.2 standards.
Benefits
1. Salary up to £43,500 plus a comprehensive benefits package.
2. 23 days’ holiday (rising to 27) with the option to buy additional leave.
3. Paid volunteering day for charity or community initiatives.
4. Company pension, life assurance, and cycle-to-work scheme.
5. Enhanced maternity, paternity, and shared parental leave.
6. Discounts on retail, travel, health, and wellbeing products.
7. Access to inclusive Employee Network Groups.
8. Fully remote working with opportunities for advancement and development.