Senior Support Engineer

8+ years of experience in support, software services, and/or system administration for a large end-user community

2+ years of experience working with enterprise customers in a high touch model

Database skills, with the expertise to write and update SQL queries with ease

Expertise to write Scripts (Python, bash/shell)

Experience with SSO, SAML, LDAP, Active Directory, SSL, etc

Experience with Splunk

Experience with APIs and REST calls

Worked with different operating systems, such as Linux, Unix, and Windows.

Knowledge of networks

Experience supporting Java, especially the JVM components

Ability to handle problems, learn new technologies, and enthusiasm to evolve as a technical expert

Experience working in an Enterprise environment or with Enterprise customers

Exhibit team-oriented and the ability to work with several people and roles

Experience in server-to-cloud migrations an added advantage

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $111,600 - $133,920

Zone B: $100,800 - $120,960

Zone C: $92,700 - $111,240

This role may also be eligible for benefits, bonuses, commissions, and equity.