Senior Technical Support Technician with Polish
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us to do the best work of your career and make a profound social impact as a Senior Technical Support Technician with Polish language on our Technical Support Team in Bratislava.
What you’ll achieve
As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
Requirements
World-class customer service, phone etiquette and work ethic AND fluent English and Polish (written and spoken)
Minimum of 1year of relevant experience
Interest in technology
Ability to work under pressure
Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
Desirable Requirements
Experience with job-associated databases or software
Responsibilities
Solve complex problems for customers via email, chat and phone
Partner closely with customers while communicating proactively regarding overall progress of queries
Exhibit first-class customer service for Polish market
Drive operational excellence through quality closures and efficient management of issues
Have the opportunity to mentor and coach other team members
The application process will continue on the employer's website.