Sr. Mgr., Mobile Business Carrier Solution Engineer - B2B
Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.
People | Excellence | Change | Integrity | Co-prosperity
The Business Solution Engineer (SE) will function as a technology expert within the Samsung Mobile Carrier Enterprise Business Unit. This role will require extensive knowledge and expertise of the US Carrier space across all areas of technology. This will include, but not be limited to, mobile devices, operating systems and solutions. The SE will be required to position best in class mobile solutions for carrier customers leveraging Samsung Mobile’s B2B portfolio, including Samsung Knox and solutions from Samsung Mobile’s partner ecosystem. The SE will function as a technical expert working directly with customers and partner to develop, implement, and support advanced and security focused mobile solutions. Providing advanced technical pre-sales support, for the sales organizations which they support, will drive core day to day activities.
Requirements
Bachelor's Degree required; Master’s Degree preferred.
8+ years of experience in information technology OR mobile OS support. Experience working with mobile carriers, customers and solution selling for technical needs.
Candidate must have efficient knowledge in EMM, MDM, and mobile security solutions.
6+ years of work experience in one of the top 3 carriers – TMO preferred.
Excellent communication skills, exceptional presentation skills and the ability to handle large audiences are a must. Candidate must take pride in being the subject matter expert, but they must able to say “I don’t have that answer, but I can get it for you” when they truly do not know the answer to a customer or partner’s question.
Candidate must be able to appropriately handle internal and external high-profile escalations.
Ability to function efficiently and effectively in a high paced, high-pressure environment.
Comfortable supporting in person and video support/web chat support queue to support Samsung products and solutions.
A willingness to take charge and address both obvious and obscure tasks as they arise with minimal direction.
A willingness to work on opportunities both large and small
The application process will continue on the employer's website.