Technical Customer Support Engineer (Cloud/IT)
OneStream is seeking a Technical Customer Support Engineer (Cloud/IT) to join our Customer Support Technical Pillar team. In this role, you will provide expert-level technical support to global customers, ensuring smooth product performance and resolving complex cloud and IT issues. You’ll leverage your technical acumen in cloud platforms, networking, and server administration to troubleshoot and resolve incidents efficiently. The ideal candidate is detail-oriented, customer-focused, and thrives in a collaborative, fast-paced environment. You’ll be expected to diagnose root causes, communicate technical solutions clearly, and contribute to our internal knowledge base. This is an excellent opportunity for a driven IT professional eager to apply their technical expertise while delivering exceptional customer experiences. Successful candidates must be available to work Eastern or Central Time hours and demonstrate a passion for both technology and customer success.
Application accepted until position is filled
Requirements
1. Bachelor’s degree or equivalent experience in a technology-related field.
2. 2+ years in IT helpdesk or technical support roles.
3. Experience in Windows Server Administration, Cloud Platforms (Azure/AWS), and networking.
4. Familiarity with DNS, VPNs, and IP configuration.
5. Strong written and verbal communication skills.
6. Analytical mindset with proven problem-solving abilities.
7. Customer-first attitude with strong organizational skills.
Benefits
1. Competitive salary and performance bonuses.
2. Comprehensive medical, dental, and vision insurance.
3. Life insurance and disability coverage.
4. Paid vacation, holidays, and flexible time off.
5. 401(k) retirement plan with employer match.
6. Professional development and certification opportunities.
7. Collaborative, inclusive, and growth-oriented culture.
Responsibilities
1. Provide remote technical support to OneStream customers across cloud and IT environments.
2. Diagnose, resolve, and document complex technical issues.
3. Maintain and update internal and external technical knowledge bases.
4. Collaborate with engineering, training, and product teams to address systemic issues.
5. Ensure a positive customer experience through timely and effective communication.
6. Lead or assist in cross-functional troubleshooting and escalation management.
7. Support process improvement initiatives and mentor junior team members.
The application process will continue on the employer's website.