Technical Support Partner
The Technical Support Partner at Roche Diagnostics in Bangkok plays a vital role in ensuring the reliability and optimal performance of Roche’s digital healthcare products. As a frontline field service expert, you will manage installation, commissioning, troubleshooting, and preventive maintenance of digital diagnostic instruments. This role requires strong analytical and communication skills to promptly respond to service calls and deliver high-quality after-sales support. You will collaborate with cross-functional teams and work flexibly, including travel to upcountry areas and outside normal hours. Your contributions directly impact customer satisfaction and the seamless operation of digital healthcare tools that ultimately benefit patient care. Roche values individuality and fosters a culture of openness, inclusivity, and personal growth, providing a supportive environment where your technical expertise can thrive.
Please note: The salary range stated for this position is based on publicly available market data for similar roles in Thailand. It does not represent an official offer or statement from Roche.
Requirements
1. Bachelor’s or Master’s degree in IT or related technical fields.
2. Minimum 1 year of experience as an IT Specialist, preferably in healthcare.
3. Strong analytical and troubleshooting skills.
4. Ability to travel and work outside normal hours, including upcountry areas.
5. Proactive, solution-driven, and a flexible team player.
6. Good command of spoken and written English.
7. Excellent communication and collaboration skills.
8. Desire for continuous self-development and cross-functional engagement.
Benefits
1. Opportunity to work with a leading global healthcare company.
2. Supportive culture that embraces diversity and personal expression.
3. Career development and continuous learning opportunities.
4. Exposure to cutting-edge diagnostic digital technologies.
5. Collaborative and inclusive work environment fostering professional growth.
Responsibilities
1. Perform installation, commissioning, and troubleshooting of Roche Diagnostics digital products.
2. Respond promptly and effectively to customer service calls.
3. Conduct scheduled preventive maintenance to ensure product reliability.
4. Manage after-sales service issues related to digital solutions.
5. Collaborate across teams to maintain high levels of customer support and product performance.
The application process will continue on the employer's website.
Location
Thailand, Bangkok, Thailand